FAQS

1 credit

Credits, including the 3 for $60 intro pack, are valid for use at both S&T and Reformd! A credit can be used to book:

• A class at Reformd
• Yoga, Pilates, HIIT, or Ride class at any S&T location
• Small Group Training
• Lymphatic Compression Therapy
• Red Light Therapy
• Private Hot/Cold Therapy suite at Tonic Spa
• Pool deck at Tonic Spa
• Sauna at Yonge/Shuter

Credits activate at the time of purchase.

Credits expire 3 months after purchase. Intro pack credits expire 1 month after purchase.

Exceptions may apply, including Fundraiser Class Credits which expire at the conclusion of the fundraiser class / event.

You can view and purchase memberships and credits online or in the S&T app by selecting 'REFORMD' in the location - drop down.

As an active Unlimited member at S&T, you can purchase a Reformd Unlimited membership add-on at a 50% discount to get access to Reformd. The add-on gives you unlimited access to classes at Reformd.

No, the 3 for $60 intro pack is valid for first-timers only at both S&T and Reformd.

No, you’ll need to have a S&T membership to access facilities at S&T.

No, monthly recurring credits cannot be used to book classes for other people. To book classes for friends, you can purchase standard S&T class credits that can be used for classes, Small Group Training, biohacking, the pool deck, or as guest credits.

Sweat easy - no initiation fees, no annual commitment with your membership, cancel anytime with no minimum notice periods. And as long as your membership remains active, your monthly rate is price-protected, forever and always. We like fun surprises only.

Yes! Accounts can be frozen for a maximum of 14 days within a six-month period. At the end of each freeze, 6 months must pass before you are eligible for another. Eligibility does not reset if you cancel and purchase a new membership. Your membership start date is the very first date you signed up for your first membership.

This does not include involuntary freezes, such as studio closures. In the case of an injury, you can request to freeze your membership for the duration of the injury with a doctor’s note. In the case of pregnancy, you can request to freeze your membership for the duration of your pregnancy with a doctor’s note up to 12 months. You must provide a minimum of three (3) days’ notice to ensure your account is not automatically charged. Please contact us at hello@reformd.com to put your account on hold.

You can create an account and update your information online or in the S&T app. One account is permitted per customer. For more information, visit our Terms & Conditions.

You can cancel your membership by emailing hello@reformd.com or visiting the front desk in-person.

You can cancel your membership at any time. If you do not have a S&T Unlimited membership, you are not eligible to receive the 50% off discount on your Reformd membership add-on, and you will be charged the regular price. Anytime you cancel a membership, you will lose your current rate; however, as long as you don’t cancel your membership, your rate is price-protected forever.

No, taking classes under an account that is not your own, modifying account information from one individual to another, creating multiple accounts, or allowing another individual to take classes on your membership is strictly prohibited.

Accounts found in conflict with this policy will be charged the full value of one-month’s membership and will be permanently banned from Reformd.

Welcome – we can’t wait to meet you!  Please arrive 20 minutes prior to your first class so you can get familiar with the studio, and make sure you’re all set to get your shakes on!

All you need to bring is a pair of grip socks, a water bottle, workout clothes (or come dressed for movement), and any personal items you'd like (e.g. hair brush, shower slides). We provide complimentary sweat towels, and our change rooms are stocked with bath towels, toiletries (shampoo, conditioner, body wash, face wash, and body lotion), and Dyson hairdryers.

We also sell everything you may need in our retail shop, in case you forget something.

We provide lockers with built-in locks to your store your belongings (one locker permitted per guest).

Lagree is not Pilates, and the Megaformer is not a reformer. Since its inception over 25 years ago, the Lagree Method stands in a category of its own and has continuously evolved, earning its reputation as one of the world’s most effective and transformative workouts.

Founded on five components of physical fitness – endurance, cardiovascular fitness, body composition, flexibility, and strength – Lagree is a patented high-intensity, low-impact exercise method that tightens, tones, and deeply activates slow-twitch muscle fibers. The method integrates body-building principles and focuses on slow, controlled movements and progressive load to build strength.

A Megaformer is a fitness machine with a moving carriage, static platforms, and springs for resistance with quick-release technology. It's similar to the reformer, but has more features and attachments than the traditional Pilates reformer, including platform lifts that allow for easier stabilization and impact of joints and less inflammation in connective tissues during and post-workout.. The Mega Pro is the latest Megaformer, and is considered to be the best of the past and future of the Megaformer series.

Reformd is located at 486 Front St. W on the Terrace Level at The Well across from S&T, accessible via the pedestrian bridge.

Grips socks are required for class - they help maintain stability and control during movements, ensuring you can perform exercises correctly and effectively.

Don't have any? Reformd grip socks are available for purchase at the studio!

Out of respect and safety for your fellow classmates and instructors, doors will remain open for 2 minutes after the class starts. Once the studio doors close, any other latecomers will not be allowed in. We are firm with this policy because opening the studio door once it’s been closed disturbs the flow of the class, and also puts guests who are stationed next to the door at risk of injury. Classes also begin with an introduction, including proper form and technique, that is required to be successful in the class. If you arrive late for your class, we would be happy to find a spot for you in the next class, if there are available spots. Your studio time is a gift to yourself – make time for you!

You must cancel class at least 12 hours in advance or you will lose a credit. Reformd Unlimited members will be charged a $24 fee for no shows and $19 for any late cancellations. This includes switching time slots under the 12-hour notice time period. This is to prevent spots from being booked up and unattended in classes that otherwise would have been available for another guest to book, and to give those who are on the waitlists for our most popular classes a chance to get a spot in class. If you are unable to make it to class, we encourage you to cancel at least 12 hours in advance to avoid any charges, and so that your spot can be made available to another guest. To cancel your booking, please access your account online or in our app. If you have any questions, please feel free to contact us at hello@reformd.com.

We do not allow refunds and do not accept refund requests for price adjustments.

Our class schedule opens up for booking every weekend. You can book classes up to two weeks in advance, every Saturday at 5 PM for Reformd Unlimited members, and Sunday at 5 PM for everyone else.

Our waitlist is designed to move quickly and ensures that guests who want to take a class will have the best chance of getting into that class. As soon as a spot opens up, you will be automatically enrolled on a first come, first served basis, up to 10 minutes before class start time. If you do not wish or intend to take the class, we encourage you to remove yourself from the waitlist to avoid automatic enrolment and a penalty should you no longer be able to make it. You can remove yourself from the waitlist at anytime without penalty. Once you are enrolled, our standard no-show / late cancellation policy will apply. Removing yourself from the waitlist will allow other guests who are on the waitlist and able to make it to class the chance to get in. Expect waitlists to move quickly – if you can’t make it to class within 10 minutes of being notified, we recommend that you remove yourself from the waitlist.

You can check yourself in for classes using the S&T app. Self check-in opens 30 minutes before your class start time, and closes 5 minutes before the class starts. For example, if your class starts at 12 PM, self check-in on the app will open at 11:30 AM, and close at 11:55 AM. After the window closes, you’ll need to check in for class at the front desk.

Our standard no show and late cancellation policies apply.

You must attend a class that you’ve checked in for. Once you’ve checked in, make sure to head to the correct spot number you’ve booked!

Checking in and not attending class will result in double the no show fee ($24 x 2) for the first violation; the second violation will result in double the fee and a permanent ban from Reformd.

Be considerate of your Sweat Fam - do not book overlapping classes or more classes than you intend to take. If you no longer wish to attend a class, please cancel reservations at least 12 hours in advance to ensure spots are not taken up that could have been available to someone else.

Open your S&T app to view your upcoming reservations. If you are at S&T and within the self check-in window, you’ll see a ‘Check In’ button for the class you’re attending. You must have location access enabled on your phone, and be physically present within the Reformd facility in order for self check-in to work.

As always, feel free to stop by the front desk if you have any questions or need assistance.

We have a welcome lounge, a gender-neutral locker room with seven private changing spaces that include three showers and washrooms, towel service, toiletries, hair dryers, and other bathroom accessories. Heated flooring throughout the studio and locker room, Tonic Bar ordering kiosks, and an education room for 1-1 guidance and private bookings.

We provide lockers with built-in locks, and several with built-in wireless charging so you can charge up while you sweat it out!

Reformd is not responsible for misplaced or lost property - all guests are responsible for their own belongings.

No, we are a cashless and mostly paperless facility.

You can check our careers page to view all current job openings. We are always open to accepting applications for all positions, even if we don’t currently have open spots. Please send an introduction and a bit about what you’re looking for to hello@reformd.com.